311 Response Center

Thank you for visiting our 311 Response Center webpage! We are happy to help with any non-emergency City of Pittsburgh concerns or questions. Requests can be sent anonymously if you do not require a response. Please keep in mind that the more detailed information you can provide, the better we will be able to assist.

All service requests sent with a valid email address will be sent an email response providing your Ticket Number for tracking purposes.  Should a service request be generated by your submission, one of our 311 representatives will provide a Service Request ID Number

Please fill out the form below to submit your feedback.

NOTE:  Each request must be submitted individually for proper processing and tracking.

  Live 311 Operators

  • All calls to 311 are answered by a live operator from 7:00 a.m. to 7:00 p.m., Monday through Friday. In the City of Pittsburgh, dial 3-1-1.  Outside of Pittsburgh, call 412-255-2621.

  Text Message

  • At any time, you may leave a voice or text message for the 311 Response Center by dialing or texting 412-328-2771.

  TeleTYpewriter (TTY) Line

  • 412-255-8647 (TeleTYpewriter Only)


  • You can submit requests at any time to the 311 Response Center on Twitter by tweeting to @PGH311.

  311 or 911 - Who to Contact Guidelines

311 Submission Form

311 Response Center End User Agreement and Privacy Policy


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